Terms of Service
Last updated: 27 July 2026
These Terms of Service ("Terms") govern your access to the website promoswift.pro and the general framework for services provided by PromoSwift Studio Pte. Ltd. (UEN 202784725M) ("PromoSwift," "we," "us"). Specific project engagements may be subject to additional written agreements that prevail over these Terms where they conflict.
1. Acceptance
By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website. By engaging our production services, you additionally agree to any proposal, statement of work, or contract issued for that engagement.
2. About PromoSwift
PromoSwift Studio Pte. Ltd. is a campaign production studio registered in Singapore, providing strategy, creative direction, content production, social media assets, landing pages, and post-launch review. We are not a coupon or voucher service, payment network, courier operator, or consumer delivery application. The PromoSwift trade name refers to promotional campaign production delivered on agreed timelines.
3. Website use
You may browse this website for lawful purposes only. You must not:
- Attempt to gain unauthorised access to our systems or data.
- Introduce malware, automated scrapers, or denial-of-service traffic.
- Reproduce substantial portions of site content without written permission.
- Misrepresent affiliation with PromoSwift or use our branding without consent.
- Submit false, defamatory, or unlawful material through our contact form.
We reserve the right to restrict access to users who violate these provisions.
4. Enquiries and proposals
Information on this website is indicative and not a binding offer. Quotes provided after enquiry are valid for the period stated in the proposal — typically thirty days — unless otherwise noted. A binding contract forms when both parties sign a proposal or statement of work and any required deposit is received.
5. Services and deliverables
Services are described on our Services page and detailed in project-specific scope documents. Deliverables, revision rounds, timelines, and approval milestones are defined in writing before production begins. Requests outside agreed scope may incur additional fees and timeline adjustments quoted before work proceeds.
6. Client responsibilities
Clients agree to:
- Provide accurate briefs, brand assets, and legal approvals required for production.
- Designate an authorised approver with authority to sign off deliverables.
- Respond to review requests within agreed timeframes — delays may shift launch dates.
- Ensure supplied materials (logos, footage, copy) do not infringe third-party rights.
- Pay invoices according to agreed schedules.
7. Fees and payment
Unless otherwise agreed, a fifty percent deposit is required to schedule production. Remaining balance is due on delivery of final assets or as staged in the proposal. Late payments may incur interest at one percent per month and suspension of work. All fees are quoted in Singapore dollars unless stated otherwise and exclude GST where applicable — GST will be added for Singapore taxable supplies.
8. Intellectual property
Upon full payment, clients receive a licence to use delivered final assets for the campaign period and channels specified in the scope document. PromoSwift retains ownership of pre-existing tools, templates, and methodologies. Unless restricted by NDA, we may display completed work in our portfolio after public launch. Third-party stock assets, fonts, and music remain subject to their respective licences — clients are responsible for ongoing licence compliance for continued use beyond the campaign term where required.
9. Revisions and acceptance
Each engagement includes the number of revision rounds stated in the proposal. Additional rounds are billed at our standard hourly rate or as a fixed add-on. Deemed acceptance occurs if no consolidated feedback is received within five business days of delivery notification, unless the proposal specifies a different period.
10. Cancellation and postponement
Deposits are non-refundable once production scheduling has commenced and external resources (crew, locations, print) have been booked. Client cancellation after production start is billed for work completed plus committed third-party costs. Postponement requests require written agreement; idle studio time may be charged if rescheduling occurs within five business days of a booked session.
11. Warranties and disclaimers
We warrant that services will be performed with reasonable skill and care consistent with industry standards for campaign production studios. Except as expressly stated in a signed agreement, we disclaim all other warranties, express or implied, including fitness for a particular commercial outcome. We do not guarantee specific marketing results, conversion rates, or media performance — those depend on factors outside our control including media spend, market conditions, and client sales operations.
12. Limitation of liability
To the maximum extent permitted by Singapore law, PromoSwift's total aggregate liability arising from any engagement or use of this website shall not exceed the fees paid by the client for the specific engagement giving rise to the claim. We shall not be liable for indirect, consequential, special, or punitive damages including lost profits, lost revenue, or reputational harm, even if advised of the possibility.
13. Indemnity
Clients indemnify PromoSwift against claims arising from client-supplied materials, instructions that violate law or third-party rights, or use of deliverables outside agreed scope or licence terms.
14. Confidentiality
Both parties agree to keep confidential non-public business information received during engagements, except where disclosure is required by law or the information becomes public through no fault of the receiving party. Mutual NDAs may supersede this section where executed.
15. Force majeure
Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, government restrictions, widespread infrastructure failure, or pandemic-related restrictions — provided notice is given promptly and reasonable efforts are made to mitigate impact.
16. Website content disclaimer
Website content is provided for general information. Case studies and outcomes described represent past projects under specific conditions and are not promises of future results. We may update or remove content without notice.
17. Third-party links and tools
Our site may link to external resources or embed third-party fonts and scripts. We are not responsible for third-party terms, availability, or data practices. Your use of linked services is at your own risk.
18. Governing law and disputes
These Terms are governed by the laws of the Republic of Singapore. Parties submit to the exclusive jurisdiction of the Singapore courts. Before formal proceedings, parties agree to attempt good-faith resolution through direct negotiation for at least fifteen business days.
19. Changes
We may revise these Terms by posting an updated version on this page with a revised "Last updated" date. Continued website use after changes constitutes acceptance. Active client contracts continue under the Terms in effect at contract signing unless both parties agree otherwise.
20. Contact
PromoSwift Studio Pte. Ltd.
200 Jalan Sultan, #08-11 Textile Centre, Singapore 199018
Email: [email protected] · Phone: +65 6894 5283